Tips during an outage

• Phone your electricity retailer to advise them that your power is out
• If you notice any power lines down, or any other damaged equipment, don’t go near them and call the 24 hour Wellington Electricity Emergency Line on 0800 248 148
• Check your neighbours – it’s good to know who else is without power and to check if everyone is okay.  If you see power restored across the street or nearby and you and your neighbours remain without power, remember that not all circuits are restored at once. Different parts of a neighbourhood may be supplied on different circuits.
• However, if you continue to be without power once all your neighbours have been restored, please call your electricity retailer and advise them that you are still without power.
• Turn off appliances, especially ovens, stoves, an electric jug or kettle, heaters or anything else that might be dangerous if it comes on unexpectedly when the power is restored, especially if you decide to go elsewhere.
• Also turn off and unplug any sensitive appliances such as a TV and computer and leave them unplugged until the power comes back on.
• Keep the fridge and freezer closed.  Food in a freezer will usually remain frozen for 24 hours if the door is kept closed.  Avoid the temptation to open it to check.
• Leave a light on so you can tell when the power has been restored.
• NB: If you're using our App, click refresh on the map page or in the menu to get real-time outage updates.