Depending on the nature of your enquiry, you may need to contact us directly, or you may need to contact your electricity retailer.
If you wish to get in contact with us for any reason, please click on the relevant link below.
REPORT A SAFETY CONCERN OR POWER OUTAGE
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Damaged poles, underground cables, or downed or clashing lines
24 hour emergency line - 0800 248 148
In any instance where you are concerned about damaged poles or underground cables and downed or clashing lines, you should contact us IMMEDIATELY. Treat any lines or cables as live and keep all people well away from the area.
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Loss of power
For a list of retailers and their contact details please click here
If you are without power and there are no safety issues, please contact your individual electricity retailer
MAKE AN ENQUIRY
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All general enquiries
0800 248 148
[email protected]
Use these contact details if you have electricity network equipment on your property and wish to enquire about your property rights
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Media enquiries
04 915 6118
Please only use this number for media enquiries.
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Safety Information for Children
[email protected]
http://www.electricalsafetyworld.co.nz
For information on Electrical Safety World and our Stay Safe Around Electricity programme for children
REQUEST AND APPLY
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To check the location of underground cables
Contact beforeUdig on 0800 248 288
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To request a new electricity connection
For a list of retailers and their contact details please click here
Please contact your individual electricity retailer
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To request a temporary disconnection of your power
For a list of retailers and their contact details please click here
Please contact your individual electricity retailer
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To request a network extension
If the electricity network is not close enough to your property boundary to make a connection, click here to send us a request to investigate.
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To apply for a close approach consent
Contact beforeUdig on 0800 248 288
http://www.beforeudig.co.nz
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To apply for a high load permit
Please complete this form and return it as per the instructions on the form
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To request trees to be trimmed
Wellington Electricity - 0800 248 148 or Phone Treescape - 0800 TREEWORK (0800 873 396)
Near power lines on your private land
MAKE A COMPLAINT
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Complaints about your Electricity Supply or Service
https://www.welectricity.co.nz/contact/electricity-retailers/
If you have any problems or concerns regarding your electricity supply, please contact your retailer. The website link above provides you with contact details for retailers operating on the Wellington Electricity network.
If your concern is regarding the service you have received from Wellington Electricity, please phone 0800 248 148 or email [email protected].
- we will respond to you within 3 working days with an answer to your question or to ensure we have all the information we need to help resolve your request
- if we can't resolve your complaint straight away we'll investigate and keep you updated with our progress. We'll work with you to fix the issue or reach an acceptable solution as quickly and efficiently as possible.
- if your complaint raises complex issues and requires input from other providers or suppliers, this may take a little longer. We aim to have most complaints resolved within 20 working days.
- Wellington Electricity’s internal complaints process is free for consumers to use.
Please supply the following information to help us respond to your query, or you can use the form below:
Name:
Address:
Phone number:
The name of your electricity retailer:
ICP number (you can find this on your electricity account):
Summary of your query or complaint:
If we cannot resolve your complaint, you can contact Utilities Disputes on 0800 22 33 40 or go to www.udl.co.nz. Utilities Disputes is a free and independent service for resolving complaints about utilities providers. Additional contact details for Utilities Disputes can be found below, under 'Contact Utilities Disputes'.
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Complaints about Pricing
For a list of retailers and their contact details please click here
If you have a complaint about how you are billed or general electricity pricing your best course of action is to contact your individual electricity retailer. A list of retailers who operate on the Wellington network is available in the link above. If however, you have a question about our pricing and how we in turn charge retailers please contact us via [email protected].
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Complaint Form
Please enter your details below, and we'll be in touch.
CONTACT UTILITIES DISPUTES
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Utilities Disputes
0800 22 33 40
[email protected]
http://www.udl.co.nz
Also see: www.havethepower.nz
If you have a complaint, please call 0800 248 148 (option 7) or email [email protected] to access our free complaints process. If we cannot resolve your complaint, you can contact Utilities Disputes on 0800 22 33 40 or go to www.udl.co.nz. Utilities Disputes is a free and independent service for resolving complaints about utilities providers.
Our offices
Phone04 915 6100
Fax04 560 2309
Email[email protected]
Postal AddressPO Box 31049, Lower Hutt, 5040, New Zealand
Office Address85 The Esplanade Petone
Supplier Invoices and Statements [email protected]
All Wellington Electricity Invoice Queries and Remittance Advices [email protected]
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